Terms of sale

Definitions

For the purposes of these General Terms of Contract, the following definitions will be used:

Seller: Revenge S.r.l., with its registered office at 25124 Brescia (BS), Via Savoldo no. 5, Tax Code/VAT no. 0302151345, registered with the Brescia Companies Register under no. REA BS-444812, tel. +39 030 2151345, e-mail sales@r-evenge.com;

User: the User, whether Registered or Simple, who accesses the Website to make purchases and use the Services made available;

Registered User: the User who decides to register on the Website by creating an account and entering personal data, as indicated later in these General Terms;

Simple User: the User who accesses the Website and continues browsing without registering;

Customer: the purchaser, whether a Professional or a Consumer; the User is also considered a Customer during the process of filling out and sending the Order;

Professional: anyone acting in the exercise of their entrepreneurial or commercial activity;

Consumer: the User acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out;

General Terms: these General Terms of Contract, through which the Seller intends to regulate its sales relationship with its Users;

Website: the website located at the domain name www.r-evenge.com, owned by the Seller;

Catalog: the list of Products, with their respective prices, sold by the Seller;

Services: the E-commerce services made available to Users, such as the online purchase procedure in e-commerce mode, the online catalog, sales promotion services, the possibility to customize products and assemble purchases, the shopping cart, and all other tools that facilitate User navigation on the Website, as well as any services, whether or not accessory to the sale of a Product, provided by the Seller to the User;

Digital Service: 1) a service that allows the Consumer to create, transform, store data or access them in digital format; or 2) a service that enables the sharing of data in digital format uploaded or created by the Consumer or by other users of such service, or any other interaction with such data.

Products: the products and/or goods sold through our Website in e-commerce mode;

Product Sheet: the sheet published on specific pages of the Website illustrating the information about the Product;

Product with Digital Elements: any tangible movable item that incorporates or is interconnected with Digital Content or a Digital Service in such a way that the absence of said Digital Content or Digital Service would prevent the good from performing its functions. With reference to the digital elements, these Products are considered sold by the Seller in the same form in which they are received from its suppliers and/or directly from the producers;

Digital Content: the data produced and supplied in digital format;

Order: the purchase proposal submitted by the User through the Website procedures, and in particular through the Cart;

Cart: the stage of the purchase procedure where the User formulates their purchase proposal, selecting the payment and merchandise delivery methods, among other details;

Order Confirmation: the document that validates the Order request;

Quick Checkout: the special Cart mode that allows the User to make purchases even without registration;

E-commerce: a special type of commerce regulated in Italy by the Consumer Code and the E-commerce Decree, in which the two contracting parties (e.g., the seller and the buyer in the sales contract) enter into a contract at a distance through the information society services (mainly the internet) without their physical, simultaneous presence. Given this distance, product delivery is not immediate and generally takes place via shipment by third parties (couriers/shippers). Alternatively, we may allow the possibility for the goods purchased through e-commerce to be picked up at our premises. In certain cases, the use of the Product or service may be immediate—particularly for fully digital products or services—but in such cases, the law provides exceptions to the general regulations, for instance regarding the right of withdrawal.

Consumer Code: the Consumer Code regulated by Legislative Decree no. 206 of September 6, 2005, as subsequently amended and supplemented;

E-commerce Decree: the Implementation of Directive 2000/31/EC concerning certain legal aspects of information society services in the internal market, with special reference to electronic commerce, governed by Legislative Decree no. 70 of April 9, 2003, as subsequently amended and supplemented;

GDPR: the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, as amended;

Privacy Code: the Personal Data Protection Code, Legislative Decree no. 196 of June 30, 2003, as amended;

Privacy Policy: the privacy notice, drafted in compliance with Article 13 of the GDPR, and accessible at the following address link.

1. OBJECT

These General Terms govern the sale of Products by the Seller to Customers on this Website, as well as the provision of related services in e-commerce mode, thereby regulating the relationship between the Parties.

The Seller is the sole owner of the Website, and therefore Customers will enter into sales and/or Service provision relationships exclusively with the Seller, unless otherwise indicated.

Any relationships and data transfers with third parties will be specifically indicated on the Website and in these General Terms.

Exceptions to the above are made for delivery and shipping services if the Customer chooses to use couriers/shippers directly, as well as any other services indicated on the Website.

The concluded contract is essentially considered a contract for the sale of tangible movable items pursuant to Articles 1470 et seq. of the Italian Civil Code.

The sale is generally understood to be concluded between the Seller and the Consumer, in which case it is regulated and takes place under “B2C” e-commerce rules (“Business To Consumer”) and is therefore subject to the regulations provided by European Union legislation to protect consumers, and in particular by those provisions—applicable in Italy—of the Consumer Code, with residual application of the E-commerce Decree and the Italian Civil Code (Royal Decree of March 16, 1942, no. 262, as amended).

2. REGISTRATION

To place an Order, the User may or may not register on the Website.

If they do register, this registration corresponds to opening an account and can be done at any time by following the guided procedure on the Website.

The registration process ensures the personalized nature of the account and helps prevent abusive registrations.

During registration—or in any case before submitting the Order—the User expressly accepts these General Terms.

The User guarantees the completeness, correctness, and truthfulness of the data provided. In particular, the User guarantees: a) to be of legal age and capable (if underage, the registration, data entry, and purchase process must be performed by a parent or, in any case, by an adult acting on their behalf); b) to meet the requirements indicated at the time of registration or Order; c) to be the legitimate owner of the data entered, which must be true, correct, and up to date; d) to comply with all legal and contractual provisions applicable to the relationship with the Seller; e) to undertake to comply with the provisions imposed by national regulations, especially those of a mandatory nature related to public order and decency; f) not to transfer their registration and access credentials to third parties.

Once the registration process is complete, the User is considered registered only upon subsequent acceptance by the Seller, which reserves the right to deny the registration request, as well as to remove a registered User in cases of suspected abuse, irregularity, misconduct, or the like. Acceptance of the User’s registration request by the Seller is communicated by email to the address provided at the time of request.

The User is solely responsible for accessing the Website with their credentials and is liable for all actions carried out on it using those credentials.

The User agrees not to use the registration and related services for purposes of profiling other Users, direct or indirect marketing, competition, industrial espionage, or for any other purpose that conflicts with the Website and the services available on it.

All data communicated by Users to the Seller will be processed in compliance with EU Regulation 2016/679 (GDPR) and the Privacy Code, according to the Privacy Policy on the Website and accessible at this link.

The email address provided allows the Seller to notify the User of all messages related to the services available, the Products, and the Website in general.

The Seller reserves the right to provide a registration procedure on the Website via the User’s existing social network profile. In this case, by using this procedure, the User consents to creating a link between the Website and their profile, thereby transferring a set of data between these two resources, according to the specifically configured privacy settings. This type of registration is in any case subject to the rules on the registration procedure mentioned above, insofar as they are compatible.

3. PRODUCTS

The Products for sale and the related information are described in the Product Sheets, Catalogs, or otherwise on the Website.

The graphical representation of Products shown in the Product Sheets, Catalogs, or otherwise on the Website, as well as images, colors, and any other visually representable aspect, correspond to photographic images of sample Products.

These images are intended solely to present the Products for sale, with no warranty or commitment from the Seller regarding the exact correspondence between the images displayed and the actual Product. As such, the sale is based on type sample, and any discrepancies between the representations of Products on our Website and those actually delivered are subject to dispute only if they are significant.

In any case, if the informational and/or promotional brochures indicate methods of use and/or application and/or functionality of the Products, the Customer acknowledges that such information refers to standard usage conditions and that prior checks are necessary in specific usage situations, before selecting the Products for their correct use and/or application and/or functionality.

The Products and offers shown on the Website remain available and valid as long as they remain online, and they are always offered under the clause “while stocks last.”

The Seller reserves the right at any time to change the limits on the quantity and/or types of Products that can be purchased online on the Website.

The Seller undertakes to provide constantly updated information in the sections of the Website related to the description and/or sale of Products. However, the complete absence of errors cannot be guaranteed. The relevant pages of the Website may contain typographical errors, inaccuracies, or omissions, such as those relating to price, Product availability, and Product information. The Seller reserves the right to correct such errors, inaccuracies, or omissions even after an order proposal has been sent, and also reserves the right to modify or update the information at any time without prior notice. In particular, if the price of a specific product is significantly higher or lower than the price normally applied in the market, or if it is exceptionally equal to zero, the Customer is requested to inform us so we may correct the error. In any case, the Seller reserves the right to inform the Customer if the requested product has an incorrect price, and will proceed to correct the error and provide the opportunity for the Customer to confirm whether they still wish to proceed with the purchase at the correct price or choose to cancel.

4. DIGITAL SERVICES AND PRODUCTS WITH DIGITAL ELEMENTS

The Website may also offer Digital Services and Products with Digital Elements for sale.

The Digital Content, or any means suitable to access or download the Digital Content, is made available or accessible to the Customer, or made accessible to the physical or virtual system chosen by the Customer for that purpose, immediately after the conclusion of the sales contract.

5. PURCHASE PROCEDURE AND CONCLUSION OF THE SALE

Sending the Order Form from the Customer to the Seller constitutes a contractual proposal and implies full knowledge and complete acceptance of these General Terms in effect at the time of sending.

The Order Form and the applicable General Terms are those in effect at the time the Order is placed, which is considered submitted when you click the validation button provided on the Website.

Following the proposal, the Seller will carry out appropriate and necessary checks to process the Order and will communicate any acceptance within the applicable timeframe.

The Seller’s acceptance of the Order is given by sending a confirmation email in response to the email address through which the Order was received, or in a similar form or manner.

In any case, the Seller reserves the right to suspend acceptance of the Order in the cases provided in these General Terms and may even decline the Order in certain situations, for instance if the Product is unavailable. In such cases, you will be notified by email or phone.

The sale is concluded only at the moment the Seller’s purchase proposal receives the Seller’s Order Confirmation.

6. PRICE

Prices are listed inclusive of VAT at the legal rate on each Product Sheet or in the Catalog, or otherwise on the Website at the time of the O

rder.

The Seller reserves the right to indicate net-of-VAT prices only for Products or sections of the Website dedicated exclusively to Professional Customers.

No additional tax will be charged for deliveries within the European Union, except where expressly provided by law.

During the Cart stage, the Customer may increase the quantity of the same Product requested, but the Seller reserves the right to set a maximum limit on the number of Products that can be selected and purchased in a single session or even in multiple sessions by the same Customer.

The price of the Product is that published on the Website at the time of the Order, and upon confirmation it becomes the final price applied.

Any additional charges, such as shipping costs, packaging costs, taxes, or any other accessory expenses, will be clearly indicated at the Order stage and added to the price of the Product itself. The final total cost of the sale will be highlighted.

In the event of changes to the applicable exchange rate (e.g., for imported Products), there may be variations in the Product sale price, which will be communicated before the Order is placed.

Special offers and promotions will be easily identifiable by the icons appearing next to the Product price in the preview.

The Seller reserves the right to evaluate any quantitative purchase limits of the Products and to suspend the Order if the number of Products ordered appears unjustifiably high: in such a case, the Customer will be promptly contacted for more information.

Given that the Website hosts thousands of products, it is possible, in limited cases, that indicated prices may be incorrect: specifically, if the price of a given product is particularly higher or lower than the price normally applied in the market, or if it is exceptionally zero, the User is asked to inform the Seller so that the error can be corrected.

In any case, the Seller reserves the right to inform the Customer if the requested product has an incorrect price, proceed to correct the error, and give the opportunity to confirm whether they still wish to proceed with the purchase at the correct price or to cancel.

As of July 1, 2023, the reform on price reduction announcements introduced by the “Decreto Omnibus” has been in effect. To see how the Seller implements this reform and for all further information in general on the Seller’s pricing policy, please see the related Policy published at this link.

In any case, the prices of the Products sold on this Website are not personalized based on any automated decision-making process.

7. PAYMENT

Payment must be made by the methods and within the terms indicated on the Website and/or on the Order Form and, in any case, no later than delivery.

The general payment methods available on the Website are as follows:

• Credit cards: payment by credit card is made through the platforms indicated on the Website, which ensure maximum security when handling transactions made with a credit card, thereby reassuring buyers about the treatment of data submitted over the Internet;

• PayPal

8. NON-PAYMENT AND RETENTION OF TITLE

Payment must be made by the methods and within the terms indicated on the Website and/or on the Order Form and, in any case, no later than at the time of delivery.

Except where provided, our acceptance and delivery of the Products will remain suspended until the actual verification of payment of the purchase price and accessory charges.

If bank transfer is selected as the payment method, the Seller reserves the right to suspend delivery until it has been verified.

If Cash on Delivery is selected, failure to pay at the time of delivery will constitute specific non-performance by the Consumer; thus, the Seller reserves the right to terminate the contract, as provided in the relevant section of these General Terms, or to exercise retention of title.

Without prejudice to the above, if the Products are exceptionally delivered prior to full payment of the total amount owed, the sale is in any case deemed to include a retention-of-title clause. Therefore, in the absence of payment, or in the case of installment payments for the Products, these remain the exclusive property of the Seller until final payment. The Seller thus reserves the right to reclaim the delivered Products in the event of non-payment. In such a case, the Consumer undertakes to promptly return any unpaid Products at their own expense.

In the event of multiple deliveries staggered over time, failure to pay the total amount due within the agreed timeframe will result in the suspension of Product deliveries and any accessory services until payment has been made in full. It also constitutes immediate default, with the application of the conventional interest rate as set out in Legislative Decree 231/02 if the purchaser is a Professional, or the legal interest rate if the purchaser is a Consumer.

In the event of partial payments after the invoice due date, these amounts will be allocated, in this order, to expenses, interest, and capital, and no alternative allocations will be accepted.

9. ORDER FULFILLMENT AND PRODUCT DELIVERY METHODS

Delivery costs are included in the Product price.

For an Order relating to a single Product, the delivery terms match those indicated on the Website for that specific Product.

For an Order relating to multiple Products, unless otherwise indicated, the Order will be processed in a single shipment, according to the delivery times of the Product with the longest delivery schedule.

The Order will be fulfilled within the timeframe specified on the Website and in the Order Confirmation; if no specific delivery timeframe is indicated, the Products will be delivered within thirty days from the conclusion of the contract. In this regard, the delivery date is the date when the goods are handed over to the courier if the courier is chosen by the Seller, or the date of notification of availability for pickup from the Seller’s warehouse if the courier is chosen by the Customer (where applicable).

Although the Website is directly connected to the Seller’s warehouse and its suppliers, and the availability of Products indicated on the Website is usually updated in real time, certain factors may affect the actual availability of the goods, such as material inventory calculation errors, sudden system malfunctions, or other issues.

The delivery times indicated in the Product Sheet apply to one single unit or to the units marked as immediately available with the wording “immediate availability.”

In the event that the stock is depleted or the ordered Product is unavailable, the Customer will be informed promptly with an indication of a new availability date, and will have the option to withdraw from the Order immediately or leave the proposal in place and wait for a longer delivery time. The Customer will also be informed of any price changes, and the Seller will not proceed with shipping until the Customer has confirmed whether they wish to continue with the purchase.

If the Customer wishes to withdraw from the Order, the refund will be made using the instrument they indicated when placing the Order, and the amount will be credited back within 14 (fourteen) days from the date of withdrawal request.

When the Products are handed over to the courier, a shipment confirmation email will be sent.

The Products will be delivered to the address specified on the Order Form; failure to deliver the Product due to incorrect or omitted shipping details cannot be attributed to the Seller’s responsibility.

Delivery is understood to take place at ground floor level and will be made Monday to Friday during normal business hours, excluding national holidays, unless otherwise indicated.

In the event the recipient is absent at the time of delivery or unjustifiably refuses the delivery itself, the Seller’s obligation to deliver the goods is deemed fulfilled by depositing the Products at its own warehouse and/or the courier’s warehouse and notifying the Customer using the contact details provided in the Order Form. In all these cases, it is the Customer’s responsibility to retrieve the Products.

If the Products are not collected within the timeframe set by the courier, the Products will be returned to the Seller, who reserves the right to refund the price of the Products but leave the shipping costs at the Customer’s expense.

Upon delivery, it is the Customer’s responsibility to check the contents, conformity, and condition of the Product, specifically verifying:

• that the number of packages (parcels) received matches the number on the shipping document (or the courier’s delivery note);
• that the labels on the parcels correctly show your name and address;
• that the external condition of the parcels has no damage or signs of tampering.

If any anomaly is found, the Customer must sign the shipping document stating “goods accepted with reservation” or a similar phrase, specifying the type of anomaly. If acceptance with reservation is not noted with details of the anomaly, returns may not be accepted for transport-related issues. In any case, verbal reports to the courier have no legal effect.

In case of delays, breakage, partial or total loss, or other issues, the Customer must notify the Seller via email at the Seller’s contact details within 24 hours, so that the problem can be resolved as quickly as possible.

All packages sent by the Seller are insured by a private insurance policy.

10. RISK OF PRODUCT LOSS

If the Customer uses shippers assigned by the Seller, the risk of loss of the Products is borne by the Seller, except for negligence and/or liability of the shippers themselves, towards whom the Seller reserves the right of recourse.

If the Customer chooses a different courier, the risk of loss is borne by the Customer. This also applies in the case of returning Products shipped by the Consumer when exercising the right of withdrawal, without prejudice to the rights against the carrier in charge of the return shipment.

During the withdrawal period and in the event the right of withdrawal is exercised, the Consumer acts as custodian of the delivered Products, and bears the risk for any damage, destruction, or reduction in value of the delivered goods.

11. WARRANTIES

11.1 Legal conformity warranty for Consumers (B2C)

If the Customer is a Consumer, they are entitled to the legal warranty of conformity under the Consumer Code, under the following conditions.

11.2 Conformity requirements

The Products we sell are deemed conforming if the following subjective requirements are met, where relevant:

1. a) they match the description, type, quantity, and quality stipulated in the contract, and have the functionality, compatibility, interoperability, and other characteristics set out in the sales contract;
2. b) they are suitable for any particular use desired by the Consumer, of which the Consumer informed the Seller no later than the conclusion of the contract of sale, and which the Seller accepted;
3. c) they come with all accessories and instructions, including installation instructions, as per the sales contract;
4. d) they are provided with any updates as per the sales contract;

and meet the following objective requirements, where relevant:

1. e) they are fit for the purposes for which goods of the same type are normally used, taking into account any other provisions of national or EU law, technical standards, or, in the absence of such technical standards, applicable industry codes of conduct;
2. f) where relevant, they have the quality and match the description of a sample or model that the Seller made available to the Consumer before the contract was concluded;
3. g) where relevant, they are delivered with the accessories, including packaging, installation instructions, or other instructions that the Consumer can reasonably expect to receive; and
4. h) they possess the quantity, quality, and other features, including durability, functionality, compatibility, and safety, typically found in goods of the same type, and that the Consumer can reasonably expect, taking into account the nature of the goods and any public statements made by or on behalf of the seller, or by other parties in previous stages of the commercial chain, including the manufacturer, especially in advertising or on labeling.

Please note that we are not bound by the above public statements if we demonstrate, even alternatively, that:

1. a) we were not aware of the public statement in question and could not have known it with due diligence;
2. b) the public statement was appropriately corrected before the conclusion of the contract in the same way or in a similar manner to how it was made;
3. c) the decision to purchase the goods was not influenced by the public statement.

11.3 Consumer rights in case of lack of conformity. Deadlines

In cases where the goods exhibit lack of conformity according to the conditions outlined above, the Consumer is entitled to the legal warranty of conformity if the defect existed at the time the goods were delivered and appeared within 2 (two) years from that date.

In such cases, the Consumer must contact the Seller in writing as soon as possible and, in any event, exercise the warranty claim within a maximum of 26 (twenty-six) months from the date of delivery of the goods.

For used goods, the claim period is limited to 1 (one) year.

Unless proven otherwise, any lack of conformity that emerges within one year of delivery of the goods is presumed to have already existed at that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity, including with regard to goods with digital elements.

11.4 Available warranties

In case of lack of conformity in the goods, the Consumer has the right to the following remedies:

• restoration of conformity of the goods (repair or replacement);
• a proportional price reduction or termination of the contract.

11.5 Restoration (repair or replacement)

To restore the conformity of the goods, the Consumer may choose repair or replacement, provided the chosen remedy is not impossible or does not impose disproportionate costs on the Seller compared to the alternative remedy, taking into account all circumstances and, in particular, the following:

1. a) the value the goods would have had if there was no lack of conformity;
2. b) the extent of the lack of conformity; and
3. c) the possibility of opting for the alternative remedy without significant inconvenience for the Consumer.

The Seller may refuse to make the goods conform if both repair and replacement are impossible or if the associated costs would be disproportionate, considering all circumstances.

Repair or replacement shall be carried out:

1. a) at no cost to the Consumer;
2. b) within a reasonable period of time from when the Seller was informed by the Consumer of the lack of conformity; and
3. c) without significant inconvenience to the Consumer, considering the nature of the goods and the purpose for which the Consumer purchased them.

If it is necessary to remedy the lack of conformity by repairing or replacing the goods, the Consumer must make them available to the Seller, who will recover the replaced goods at its own expense.

If repair requires the removal of the goods that were installed in a manner consistent with their nature and purpose before the lack of conformity manifested, or if it becomes necessary to replace the goods, the obligation to repair or replace includes the removal of the nonconforming goods and the installation of the replacement or repaired goods, or bearing the cost of removal or installation.

The Consumer is not required to pay for normal use of the replaced goods during the period prior to their replacement.

11.6 Proportional price reduction or termination of the contract

The Consumer has the right to a proportional price reduction or to terminate the sales contract if:

1. a) the Seller has not carried out the repair or replacement, or did not carry it out when possible, or refused to make the goods conform;
2. b) a lack of conformity appears even after the Seller has attempted to restore conformity of the goods;
3. c) the lack of conformity is sufficiently serious to justify immediate price reduction or contract termination; or
4. d) the Seller has declared, or it is evident from the circumstances, that it will not restore the conformity of the goods within a reasonable period or without significant inconvenience to the Consumer.

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. The burden of proof regarding the minor nature of the defect lies with the Seller.

The Consumer may refuse to pay any portion of the price until the Seller fulfills the required obligations. The provisions of the Civil Code on non-performance exceptions and the role of the Consumer’s conduct remain in effect.

The price reduction is proportional to the decrease in the value of the goods received by the Consumer compared to the value they would have had if they were conforming.

The Consumer exercises the right to terminate the sales contract by issuing a statement to the Seller expressing their intention to terminate.

If the lack of conformity relates only to some of the goods delivered under the sales contract and there is a reason to terminate the contract, the Consumer may terminate the contract only with regard to the nonconforming goods and those purchased along with the nonconforming goods, if it is not reasonably plausible that the Consumer has an interest in retaining the goods not affected by defects.

If the Consumer terminates the sales contract in whole or, as indicated above, only for some of the goods delivered under the contract:

1. a) the Consumer returns the goods to the Seller at the Seller’s expense, and
2. b) the Seller refunds the Consumer the price paid for the goods upon receiving the goods or upon receiving proof from the Consumer that the goods have been returned or shipped.

To exercise the legal warranty of conformity, you must contact and, in any case, send written notice to the Seller within the statutory deadlines indicated above, using the Seller’s contact details.

11.7 Damages caused by the product

For any damages caused by the Product to property or persons (e.g., explosion, fire, short circuit), the Consumer Code stipulates producer liability pursuant to Articles 114 et seq. In the case of damage to property, it is only compensable to the extent it exceeds the sum of 387 euros.

Note: For the legal warranty of conformity to apply, the Customer must carefully review the description provided in the Product information sheet. In particular, the Customer must be mindful of the special nature of the goods and the usual qualities of goods of the same type, specifically regarding what is stated about the product’s lifespan. In such cases, the natural lifespan of an item or its accessories may be shorter than two (2) years.

11.8 Legal warranty for Professionals (B2B)

If the Customer is a Professional, they are entitled only to the legal warranty, not the conformity warranty.

The legal warranty is provided for in the Civil Code. Specifically, this warranty covers product defects that render the item unfit for its intended use or substantially reduce its value.

In such cases, the Buyer must, under penalty of forfeiture, inform the Seller of the defects within eight days from their discovery.

The claim, in any case, expires one year after delivery and/or collection of the Product.

No warranty is owed if, at the time of the contract, the Buyer was aware of the defects in the goods and/or if the defects were readily apparent.

Articles 1490 et seq. of the Civil Code apply, insofar as they are compatible.

12. RIGHT OF WITHDRAWAL

The Consumer has the right to withdraw from the purchase contract without penalty and without having to provide any reason.

This right must be exercised within 14 (fourteen) days from:

1. a) in the case of a Service provision, from the day the contract is concluded;
2. b) in the case of a sale of Products, from the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the Products;
3. c) in the case of multiple Products ordered through a single Order and delivered separately, from the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last Product delivered;
4. d) in the case of delivery of a Product made up of multiple lots or pieces, from the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece;
5. e) in the case of contracts for the periodic delivery of Products over a specified period, from the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the first Product.

To exercise the right of withdrawal, the Consumer must send the Seller a communication explicitly stating their decision to withdraw, which may also be done using the form at the end of this document, via:

mail to:

Revenge S.r.l.

Via Rassega no. 3
25030 Torbole Casaglia (BS)
Tax Code/VAT no. 0302151345
tel. +39 030 2151345
e-mail shop@r-evenge.com;

or

PEC (certified email) to revengeitaly@legalmail.it

or

through the specific returns form here.

Once withdrawal is exercised, the Consumer must return the delivered Product within 14 (fourteen) days from the date they communicated their decision to withdraw.

For the deadline to be met, the Product is considered returned when it is handed over to the post office/courier.

The purchased Products you wish to return must be shipped to the same address mentioned above:

Revenge S.r.l.

Via Rassega no. 3
25030 Torbole Casaglia (BS)
Tax Code/VAT no. 0302151345
tel. +39 030 2151345
e-mail shop@r-evenge.com;

Direct return shipping costs are borne by the Consumer.

The Product must be returned in its original packaging and in a state of perfect cleanliness. The essential condition for exercising the right of withdrawal is the substantial integrity of the Product being returned. Returns of damaged goods will not be accepted, but normal preservation and/or storage using ordinary care is allowed. Likewise, Products damaged by detergents/additives for cleaning screens, etc., or Products damaged by your own negligence, will not be accepted.

The Consumer must include a copy of the delivery document within the packaging box.

All risks associated with returning the Products are entirely borne by the Consumer, as are any necessary expenses for returning the Products under withdrawal.

The Consumer is liable for any reduction in the value of the Products resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functioning.

Once the integrity of the returned Product and compliance with the other conditions above are verified, the Seller will refund the full amount paid for the Products subject to withdrawal within 14 (fourteen) days of receiving the Product, using the same payment method you used when placing the Order.

In any case, the Seller may withhold the refund until it has received the returned Products.

The Seller is not required to refund any additional costs if you have expressly chosen a delivery method different from the least expensive one we offer. In particular, no refund will be given for supplementary costs that remain the Consumer’s responsibility in cases such as Cash on Delivery.

12.1 Exclusion of the right of withdrawal

The right of withdrawal does not apply in the following cases:

• for the supply of Products that are made to measure or clearly customized;
• for the supply of Products that risk deterioration or that expire quickly;
• for the supply of sealed Products that cannot be returned for hygiene or health protection reasons, if opened after delivery;
• for the supply of Products that, after delivery, are inseparably mixed with other goods due to their nature;
• for purchases made with a VAT number.

Exercising the right of withdrawal terminates the contract between the Consumer and the Seller, subject to the obligations to return the Products and refund the purchase price, as well as all other obligations described above, and also terminates by law any ancillary contracts.

13. FORCE MAJEURE

In the event of force majeure, Order fulfillment will be suspended.

Along with those normally considered, total or partial strikes, whether internal or external to our company, blockage of transport or procurement for any reason, governmental or legal restrictions, IT or electrical failures, and blockage of telecommunications—including networks, particularly the internet—and pandemics are considered cases of force majeure.

In such cases, the Parties will agree on new terms, timeframes, and procedures for fulfilling the Order.

14. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

The Website, the trademarks “R-EVENGE,” “REVENGE,” and any other trademark belonging to or referring to the Seller, any other distinctive signs, designs, employed technologies, and any other intellectual or industrial property belonging to the Seller, and any further related rights, are the exclusive property or under license to the Seller. The Seller is also the holder of the intellectual property rights to the Website and the right to distribute all elements contained therein, including content, designs, texts, and photographs, for which the necessary authorizations have been obtained from the relevant parties, unless otherwise indicated.

Therefore, partial or total reproduction on any medium, the use of the elements that make up the Website, and their use or transfer to third parties are formally prohibited.

It is thus prohibited to copy, disclose, or modify content protected by copyright, registered trademarks, designs, patents, or other intellectual and industrial property rights.

The trademarks and logos of payment platforms, social networks, couriers, and similar services, as well as any other logo not directly or indirectly attributable to the Seller, are the property of their respective owners and are shown on this Website solely for informational purposes to enable the performance of the related services.

Subject to the above, the Seller also sells Products or Services under third-party trademarks, or its own Products or Services indicating third-party trademarks, such as compatible products or service assistance on third-party brand products. In any case, the Seller reserves the right to indicate third-party trademarks by exercising the principle of exhaustion of industrial and intellectual property rights, or when necessary to identify and describe particular Products or Services offered for sale, or to indicate the destination of a Product or service, in particular as compatible components, accessories, or spare parts, or in any other scenario permitted by law.

15. EXPRESS TERMINATION CLAUSE

The Contract is legally considered terminated, pursuant to and for the purposes of Article 1456 of the Civil Code, upon the occurrence of even just one of the following conditions, if the Seller notifies the Customer that it intends to invoke this clause:

1. a) non-payment of the price;
2. b) unjustified refusal to accept delivery by the Customer and/or their unjustified absence at the time of delivery;
3. c) any bankruptcy of the Customer and/or subjection to insolvency proceedings and/or any proceedings under bankruptcy law, or similar procedures;
4. d) in other cases where the Customer’s non-performance is so serious as to undermine contractual trust.

In case of termination due to the Customer’s non-performance, the Seller will retain any amounts already collected as compensation, without prejudice to the right to claim further damages.

16. REVIEWS

For reviews relating to the Products sold on this Website, as well as the company and its services, the Seller uses third-party platforms and services that ensure that published reviews come from consumers who have actually purchased or used the Product.

17. MARKETPLACE

The Seller reserves the right to use third-party Marketplaces to sell Products; these are independent third parties with individual responsibility.

18. RESEARCH AND COMPARISON SITES

The Seller reserves the right to use third-party platforms such as Search and Comparison Sites, which enable Consumers to search for products offered by different Professionals or Consumers based on a keyword, phrase, or other data. These are independent third parties with individual responsibility.

In such cases, regardless of where transactions are ultimately concluded, please refer to the general information provided by these third parties, available in a dedicated section of the online interface directly and easily accessible from the page where the search results are displayed, regarding the main parameters that determine the ranking of the products shown to the Consumer as search results, as well as the relative importance of those parameters compared to others.

19. SEARCH ENGINES

The Seller reserves the right to use organic search engine optimization techniques and paid campaigns to promote the Website and the Products sold on it.

Search Engines and any other third-party providers used are independent entities with individual responsibility; therefore, the Seller reserves the right to select only those providers that clearly identify any paid advertising or specific payment to achieve a better ranking of products in those results, compared to unpaid results.

20. WEBSITE AND USER SECURITY

In order to make the use of the Website secure for all Users, it is forbidden to post spam, develop or use harmful applications for the Website and its members, use the Website for illegal, misleading, malicious, or discriminatory purposes; take actions that may block, overload, or impair the proper functioning or appearance of the Website; enter false and/or invented and/or fictitious and/or third-party data different from the User, unless in cases of legal representation, during the registration process necessary to proceed with the execution of this contract and related further communications; or commit any other action that is harmful to us, our partners, or our users.

21. NULLITY OR INEFFECTIVENESS OF CLAUSES

If any clause of these General Terms is found to be void or ineffective, such voidness or ineffectiveness will not extend to the remaining clauses, which will remain valid and effective.

22. AMENDMENTS TO THESE GENERAL TERMS

The Seller reserves the right to modify, at any time and without notice, the content of these General Terms: the relationship will be governed by the text of the General Terms published on the Website at the time the Customer submits the Purchase Order.

Therefore, the Customer is invited to carefully read the text of these General Terms before submitting any Purchase Order, to check the most up-to-date text at the time of the Order.

Updates will be shown in the header of the text with the date of the latest update.

23. REFERENCE TO SECTOR LEGISLATION

For matters not expressly governed by these General Terms, all contracts concluded through the Website are regulated by these General Terms and by Italian and EU law, in particular by Legislative Decree no. 206 of September 6, 2005 (“Consumer Code”), as amended by Legislative Decree no. 21 of February 21, 2014, and most recently by Legislative Decree no. 26 of March 7, 2023 (“Decreto Omnibus”) and its subsequent amendments, especially regarding distance contracts concluded with consumers (“Consumers,” as legally defined) for sales concluded with Consumers, and by Legislative Decree no. 70 of April 9, 2003 (“E-commerce Decree”) regarding certain aspects of electronic commerce, as well as the Civil Code, for sales concluded with any customer, whether Consumer or non-consumer (“Customers”), and by Regulation (EU) 2016/679 (“GDPR”) and Legislative Decree no. 196 of June 30, 2003 (“Privacy Code”) concerning the protection of personal data.

24. PROCESSING OF PERSONAL DATA (PRIVACY)

The consumer is asked to carefully read the privacy notice (privacy policy) issued pursuant to Articles 13 and 14 of Regulation (EU) 2016/679, as well as the cookie usage policy (cookie policy), available on the Website, giving consent to the processing where requested.

25. APPLICABLE LAW

These General Terms and the services described within are governed by Italian law and by EU law, where applicable and not integrated by Italian law.

All mandatory legal provisions, such as those under consumer protection laws (Consumer Code), are deemed to automatically override the corresponding clauses in this contract, which nevertheless remains valid for all other non-overridden conditions.

26. COMPLAINTS AND EXTRAJUDICIAL DISPUTE RESOLUTION MECHANISMS

The Customer may submit any complaints to the following addresses:

via mail to:

Revenge S.r.l.

Via Rassega no. 3
25030 Torbole Casaglia (BS)
Tax Code/VAT no. 0302151345
tel. +39 030 2151345
e-mail shop@r-evenge.com;

In any case, to resolve disputes arising from the correct application of these General Terms, you may use the extrajudicial dispute resolution procedures set out in Part V, Title II-bis of the Consumer Code, before consumer mediation bodies under Legislative Decree no. 28 of February 4, 2010, or any other ADR (Alternative Dispute Resolution) bodies indicated therein.

In particular, note that the European Union has implemented a platform for resolving disputes arising online; please consult this link: https://webgate.ec.europa.eu/odr or go directly to the Italian-language version here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT

28. JURISDICTION AND COMPETENT COURT

Without prejudice to the above, in the event of any civil disputes arising from the interpretation, performance, or termination of these General Terms and the resulting sales relationship, if the Customer is a Consumer, they may choose either the court of their own domicile (if outside Italy) or the Italian courts, depending on the application of the Brussels Convention of 1968 or EU Regulation 1215/2012 (formerly 44/2001).

In the case of Italian jurisdiction and if the Customer is a Consumer, the mandatory territorial jurisdiction is that of the courts where the Customer has their residence or domicile, provided they are located within the territory of the Italian Republic, pursuant to Article 66-bis of the Consumer Code.

If the Customer is a Professional, in the event of any civil disputes arising from the interpretation, performance, or termination of these General Terms and the resulting sales relationship, the Italian courts have exclusive jurisdiction, and the Court of Padua is exclusively competent, except for matters falling under the competence of the Specialized Section for Business, in which case the Court of Venice has exclusive competence.