For the shipment of products, R-evenge will rely on specialized couriers and proven seriousness for the delivery of orders on Italian and foreign territory.

All shipments will be accompanied by the mandatory documentation accompanying and identifying the goods (invoice, transport document) and any attachments required by the legislation and the foreign countries of destination.

Shipping costs will be indicated at the end of the order entry and will appear when confirming the shopping cart.

Delivery times:
Delivery is expected within 3-4 working days from the payment verification, except for delays due to the preparation of the goods or unforeseen events of the couriers. If the payment is made by credit card, the order will be processed in real time.

Damage to the goods:
If at the time of delivery the package shows evident signs of tampering or damage that could have compromised the integrity of the content, the customer must indicate his observations in the receipt presented by the courier.

Overall shipping costs will follow the following rules of application:

Returns

The customer has the right, if he is not satisfied with his purchase, to return the items purchased according to the methods described below by type of return:
RETURNED ACCORDING TO TOTAL OR PARTIAL DAMAGE
In the event that the Customer, when checking the delivered items, finds manufacturing defects, damage or an error in sending the item compared to what was ordered, has faculty within 10 days to request the free return of the non-compliant goods by sending an e-mail communication with a return request to the address [email protected] indicating in the communication the reference to the order number, code and description of the item to be returned and detailed reason. In the event of damage or manufacturing defects, it is required to send photographic documentation to identify the non-compliance. This will be followed by communication to the customer with communication of the Return Authorization Number and waybill for the collection of the goods at the Customer’s address.
RIGHT OF WITHDRAWAL
Pursuant to the art. 52 and following of Legislative Decree n. 21 21 February 2014,, the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid. The buyer can exercise the right of withdrawal in the event that:
  • are no longer interested in the product and communicate cancellation of the order by fax or by e-mail at [email protected] before having received confirmation of the availability of the products and before their shipment;
  • for any reason you are not satisfied with the purchase made, you have the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased good.
Withdrawal procedure: To exercise the right of withdrawal, the customer must send a registered letter within the period indicated above with return receipt (also anticipated by fax) to Revenge Srl
Via Rassega 3 – 25030 Torbole Casaglia – BS, or communication via e-mail to the e-mail address
This communication must contain all the data necessary to identify the order and the buyer, an indication of the product / products for which you intend to exercise the right of withdrawal, a copy of the sales document accompanying the goods received (for products already delivered).
All costs of returning the products are borne by the customer who, directly or through another means, will deliver them to the seller’s home; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; it is not allowed to return the goods in any other way. Revenge S.r.l. owner of the site will carry out the necessary checks on the returned goods, reserving the right to ascertain that the products have been returned in their original state and with the original packaging; in this case, the customer will be refunded in full for the purchase of the products.In the event of withdrawal after the delivery of the goods, the transport costs incurred for the delivery of the product to the customer and for any return to the company reference producer, are not refundable.

The right of withdrawal CANNOT be exercised in the event that:

  • these are goods made to measure or subject to changes and customizations made at the express request of the buyer during the order;
  • these are audiovisual products or sealed computer software, opened by the consumer;
  • these are goods which, by their nature, cannot be returned and sent back due to the high risk of deterioration and / or rapid alteration. This condition is to be applied also in case of receipt of products that have been altered and / or deteriorated due to the longer transit time of the goods due to the absence of the recipient at the delivery address. Revenge S.r.l. , undertakes to ship this type of product with 24 / 48H transit to the address indicated for delivery.
  • these are sealed goods that do not lend themselves to be returned for reasons of hygiene or related to health protection and have been opened after delivery;
Form for exercising the right of withdrawal – Annex B to Legislative Decree. pursuant to art.49, paragraph 1, lett. h):
  • Recipient [the name, the geographical address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]:
  • Herewith I / we (*) notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this form is notified in hard copy)
  • Date
(*) Delete the useless wording.
RETURN SHIPPING
Making returns due to damage / manufacturing defect / non-compliance with the order is totally free.
The return delivery following exercise of the right of withdrawal is the sole responsibility of the Customer. The Customer, if he deems it appropriate, has the right to ask Revenge S.r.l. to use his own paid logistics service.
In all cases the goods must be returned in their original packaging, which is considered in all respects an integral part of the product and must not have been damaged or used as single packing for shipping. In the case of return of clothing, it is a fundamental condition that the garments have not been worn, washed or otherwise do not bear any sign of use. Underwear, swimwear etc .. must be tried on with your own personal underwear; in the event that the removal of the hygienic protection or other signs of non-compliant use is found, the return will be refused and the goods sent back to the Customer with shipping costs charged to you. All items must be returned complete with the original label and accessories (clothes covers, coat hangers, dustbags) received with the order.
Failure to comply with the aforementioned return instructions implies the non-acceptance of the same.
ACCEPTANCE OF RETURN
All returns will be sent directly from the Customer’s address to the warehouse of the manufacturing company by triangulation with express courier. Followed by verification of the condition of the goods. Once returned, the customer can choose to:
  • Receive the product compliant with the order (in case of return for damage / manufacturing defect / incorrect item)
  • Benefit from the coupon code of the value of the returned goods.
  • Request a refund of the order for the value of the goods.
COUPON CODE
The coupon code will be issued for a value equal to the returned goods and can be used only once within 60 days of issue. The coupon discount cannot be combined with other coupons and must be used in the single order phase for an amount equal to or greater than the value of the coupon itself.

REIMBURSEMENT
In the event that the Customer opts for the refund of the order, Revenge S.r.l. will carry out the same in the following ways:
      • For orders paid by credit card, the transaction will be immediately reversed by sending a communication relating to the Customer accompanied by a report of the reversal. The customer will be able to verify the refund of the amount within about 10 days, the waiting period varies according to the banking circuit to which the credit card is linked.
      • For orders paid through Paypal, immediate refund will be made to the Customer’s Paypal account.
      • For orders paid by bank transfer, the Customer will provide Revenge S.r.l. with his / her bank support in order to proceed with a refund.
      • For payments received electronically (credit card / paypal), in addition to the methods mentioned above, the Customer can also request a refund by bank transfer, by sending written communication to Revenge Srl with indication complete with the data necessary for the reimbursement.
In all return cases Revenge S.r.l. has the right to withhold the reimbursement until the goods have been correctly delivered to the warehouse of departure or, according to agreements, up to the proof of shipment of the return to be provided by the Customer.