For the shipment of products, R-evenge will rely on specialized couriers and proven seriousness for the delivery of orders on Italian and foreign territory.
All shipments will be accompanied by the mandatory documentation accompanying and identifying the goods (invoice, transport document) and any attachments required by the legislation and the foreign countries of destination.
Shipping costs will be indicated at the end of the order entry and will appear when confirming the shopping cart.
Delivery is expected within 3-4 working days from the payment verification, except for delays due to the preparation of the goods or unforeseen events of the couriers. If the payment is made by credit card, the order will be processed in real time.
Damage to the goods:
If at the time of delivery the package shows evident signs of tampering or damage that could have compromised the integrity of the content, the customer must indicate his observations in the receipt presented by the courier.
Overall shipping costs will follow the following rules of application:
Pursuant to the art. 52 and following of Legislative Decree n. 21 21 February 2014,, the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid. The buyer can exercise the right of withdrawal in the event that:
- are no longer interested in the product and communicate cancellation of the order by fax or by e-mail at [email protected] before having received confirmation of the availability of the products and before their shipment;
- for any reason you are not satisfied with the purchase made, you have the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased good.
Via Rassega 3 – 25030 Torbole Casaglia – BS, or communication via e-mail to the e-mail address
This communication must contain all the data necessary to identify the order and the buyer, an indication of the product / products for which you intend to exercise the right of withdrawal, a copy of the sales document accompanying the goods received (for products already delivered).
All costs of returning the products are borne by the customer who, directly or through another means, will deliver them to the seller’s home; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; it is not allowed to return the goods in any other way. Revenge S.r.l. owner of the site will carry out the necessary checks on the returned goods, reserving the right to ascertain that the products have been returned in their original state and with the original packaging; in this case, the customer will be refunded in full for the purchase of the products.In the event of withdrawal after the delivery of the goods, the transport costs incurred for the delivery of the product to the customer and for any return to the company reference producer, are not refundable.
The right of withdrawal CANNOT be exercised in the event that:
- these are goods made to measure or subject to changes and customizations made at the express request of the buyer during the order;
- these are audiovisual products or sealed computer software, opened by the consumer;
- these are goods which, by their nature, cannot be returned and sent back due to the high risk of deterioration and / or rapid alteration. This condition is to be applied also in case of receipt of products that have been altered and / or deteriorated due to the longer transit time of the goods due to the absence of the recipient at the delivery address. Revenge S.r.l. , undertakes to ship this type of product with 24 / 48H transit to the address indicated for delivery.
- these are sealed goods that do not lend themselves to be returned for reasons of hygiene or related to health protection and have been opened after delivery;
- Recipient [the name, the geographical address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]:
- Herewith I / we (*) notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified in hard copy)
- Receive the product compliant with the order (in case of return for damage / manufacturing defect / incorrect item)
- Benefit from the coupon code of the value of the returned goods.
- Request a refund of the order for the value of the goods.
- For orders paid by credit card, the transaction will be immediately reversed by sending a communication relating to the Customer accompanied by a report of the reversal. The customer will be able to verify the refund of the amount within about 10 days, the waiting period varies according to the banking circuit to which the credit card is linked.
- For orders paid through Paypal, immediate refund will be made to the Customer’s Paypal account.
- For orders paid by bank transfer, the Customer will provide Revenge S.r.l. with his / her bank support in order to proceed with a refund.
- For payments received electronically (credit card / paypal), in addition to the methods mentioned above, the Customer can also request a refund by bank transfer, by sending written communication to Revenge Srl with indication complete with the data necessary for the reimbursement.